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Refund Policy

ProteinLab Malaysia want you to be fully satisfied with every item of sport supplement and product you purchase from ProteinLab (www.proteinlab.com.my). If, for whatever reason, you are not satisfied with your purchase, ProteinLab will accept returns at 30 days after purchase if the following conditions are met: 

- All items must be unopened.
- All Items must be in their original packaging.
- You must include the original sales receipt/invoice from ProteinLab Malaysia.
- Sport supplement or product purchased can only be exchanged or returned for a refund in Malaysia.

Risk in the returned product only passes to ProteinLab Malaysia when the product is received by ProteinLab Malaysia and ProteinLab Malaysia shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of ProteinLab’s receipt/invoice of the returned product. In the event that the procedure herein is not followed, ProteinLab reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.